3 Best Web Based Help Desk Ticketing Software for Businesses


No matter the size of your organization, providing your customers with excellent customer support is the key to your success. If your organization is growing rapidly, then the need for better customer support increases even more. Hence, you should do everything in order to improve it and satisfy your customer’s need.

For SaaS companies, customer support is necessary to both customer acquisition and retention. If you manage to develop effective strategies that will help you provide real value to your customers, it will ensure that you attract more of them and expand your customer base at the same time.

With good and effective customer support, you will be able to build trust amongst your customers and boost loyalty, helping your entire organization grow. As a result, you will increase your revenue and ensure success for each and every stakeholder.

Without further ado, take a look at some of the top best web based help desk ticketing software for businesses currently available in the market, so that you can make an informed decision when choosing one that will suit your organizational needs.

Best Web Based Help Desk Ticketing Software for Businesses

1. Freshdesk

Freshdesk is an excellent help desk solution you can use to communicate with your customers. It is a Help Desk software that has a powerful multi-channel ticketing system which you can provide your customers with support via phone, email, your website and your social media accounts.

You can create a knowledge base so that your customers can find the help they need on their own. As they can easily and instantly access your FAQs, forums, and discussions.


This software easily integrates with the CRM of your choosing, which can provide significant benefits to your sales and support teams. Because they can easily collaborate and work towards satisfying your customer.

You can set up service level agreements for customer support and quickly meet your customer’s needs.

Freshdesk offers suggested solutions for every submitted ticket, as well as canned responses in order to make them quick and consistent. It also offers bulge actions for assigning multiple tickets and enables you to merge the related tickets together in order to eliminate any confusion and make your customer support team more productive and efficient.

2. ProProfs

ProProfs Knowledge Management Software is another helpdesk and customer support solution that can help you provide your customers with excellent support whenever they need it.

Since it enables you to create both an internal and external knowledge base, online FAQs, manuals, wikis, user guides and more, this software helps you reduce customer support tickets.

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This ensures that every customer is able to find solutions to their problems on your self-service portal. This, of course, greatly improves their satisfaction and engagement with your brand, hence making it valuable.


With this software, you can also create surveys, polls, quizzes and online assessments. It is excellent for employee training, as it enables you to create online courses that will help your employees improve their skills and make a higher contribution to the success of your organization.

This software is very easy to use and ensures effective collaboration within your organization. Thus it makes everyone more productive and efficient. All of the documentation you provide in your knowledge base is easily searchable and can be accessed anytime and anywhere. So, you can streamline your business operation and help your organization grow faster and become profitable.

ProProfs Knowledgebase software easily integrates with a number of tools. This includes live chat software, help desk systems, and analytics tools. This indeed can be very useful in tracking the customer conversations directly from your knowledge base.

It will ensure that quick response is sent to every customer support ticket. Thus, effectively satisfying your customers and reducing the number of submitted tickets.

3. Zendesk

Zendesk is yet another popular SaaS customer support solution & help desk that is being used by innumerable companies to build strong customer relationships. It is designed for both small and big companies. It greatly improves communication and collaboration within an organization and effectively turns customer interactions into building relationships.


Zendesk offers a multi-channel customer support service and easy-to-use system for tracking and responding to customer support tickets. You can significantly reduce customer support tickets by creating a knowledge base, a self-service portal and an online community with Zendesk – all in one place.

This software easily integrates with many useful tools. This includes live chat software, call center software, social messaging apps and analytics tools. It offers a shared team inbox for better collaboration with team members and all the stakeholders.


There is various other SaaS customer support services & help desk software you can choose from. But these three are definitely the best ones available in the market currently. Hence, dig deeper in order to learn everything you can about them. And then you can choose the best one that suits your needs.

About Author:
Robin is a Technical Support Executive. He is an expert in knowledge management and various Knowledge base tools. Currently, he is a resident knowledge management expert at ProProfs. In his free time, Robin enjoys reading and traveling.

  • I’ve heard many things about Zendesk, but I think for small businesses it might be too much.
    I use Deskun.com for customer support.

    • Hello George,
      Yeah, actually Zendesk is for businesses with very high requirements and customer support.

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